How a metro housing authority cut overdue PPMs and lifted SLA compliance
A metropolitan housing authority managing 4,200 units across 38 properties replaced spreadsheets and paper job tickets with PremiseOps, bringing preventive maintenance and corrective work orders into one accountable system.
73%
reduction in overdue PPM tasks within two quarters
94%
of corrective work orders closed within SLA
11 hrs
saved per supervisor each week on manual reporting
38
properties consolidated into one asset register
The challenge
Maintenance teams were tracking statutory inspections, boiler servicing, and fire safety checks across disconnected spreadsheets. Overdue preventive maintenance was discovered only during audits, and there was no reliable way to evidence SLA compliance to the board or to residents. Work orders raised by call center staff often lost their paper trail before a technician was dispatched.
The solution
PremiseOps onboarded the full asset register, then generated preventive maintenance schedules directly from manufacturer service intervals for plant and life safety equipment. Corrective work orders now flow from a single intake, route to the right team by trade and site, and carry SLA timers that escalate before they breach. Multi-site dashboards give regional managers a live view of overdue tasks by property.
For the first time we can stand in front of the board and evidence every statutory inspection and every SLA, by property, on one screen. The overdue backlog that used to surface at audit simply does not build up anymore.